Refund policy

At LuxifyUs, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

30-Day Money-Back Guarantee We offer a full 30-day money-back guarantee on all orders. If 30 days have passed since your purchase date, unfortunately we cannot offer a refund or exchange.

Eligibility To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

How to Request a Return To initiate a return, please contact us with your order number and reason for return. We will respond within 1–2 business days with return instructions.

Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

Exchanges If you received a defective or damaged item, we will replace it at no additional cost. Please contact us within 30 days of receiving your order.

Return Shipping Customers are responsible for paying return shipping costs unless the item arrived damaged or defective. Shipping costs are non-refundable.

Non-Returnable Items Items that show signs of heavy use, damage caused by the customer, or are returned after 30 days are not eligible for a refund.

Contact Us For any questions about your return, please reach out to us or visit our website at luxifyus.com.